Customer Testimonials
Jace provided me with a hassle-free, no pressure environment while shopping and test-driving before purchasing my new KIA. 10/10 recommend him and the Group 1 KIA of Tomball.
Everyone I have ever dealt with there is quick, prompt, polite, and a pleasure to deal with! Veronica had the kia 1 championship of the month employee, and she has definitely earned it. Very proud to have you guys as my team for any needs I may have. You guys far surpassed everyone's expectations!
I paid too much for a Kia that doesn't cover anything on the 10 year or 100,000 mile I would never ever buy another Kia again and I went from paying 7% of a vehicle that I had on my Jeep to pay 14%. I'm getting rid of this vehicle and I will never buy another key again
Service department is a joke. They schedule you for service then let you know an hour after you drop off your vehicle that your parts aren’t there so you need to pick up your vehicle and reschedule once parts come in again and then you schedule for service again once your parts come back in and nobody knows what’s going on. Veronica is unprofessional and needs to be put in a different position.
Purchased a 2022 tundra from Mohammad last night. I truly appreciated his knowledge and transparency regarding the truck and we never felt any pressure or obligation to finalize the purchase. He made the process so easy and did an amazing job from start to finish. Will be using this company for many years to come.
Massive thanks to Santiago N.! He turned what could have been a stressful process into an absolute breeze. He knew the vehicle inside and out during the test drive, delivered 5-star customer service, and hooked us up with an amazing deal on my first hybrid. If you're looking for a great car-buying experience, ask for Santiago!
Jace Griffin was amazing. He was patient and got us the car my daughter wanter. Very professional.
Explained necessary and recommended services so I could properly budget. Great communication. Jason is excellent to deal with
Service rep was impossible to reach. He did not answer calls or texts. We were told we’d have our vehicle back same-day but didn’t get a call until 6:11pm saying it wasn’t ready. We have kids in car seats and needed to be able to swap them back before work the following day. We said at the latest we needed to pick it up by 9:30am the next day so we could be home by 10am. I have still not heard back from the rep since the last phone call at 6pm two days ago despite leaving ... Read More DealerRater - Nov 7, 2026
Jonathan was amazing and the service department is extremely helpful and kind. I will always recommend this service department to my fellow Kia drivers.
I am sincerely grateful for the exceptional support provided by the staff at GROUP 1 Kia in Tomball . Mo (Muhammad), Brandon, Gavin, Roger and Colt demonstrated remarkable patience and assistance during the process of purchasing my first vehicle. Never did I feel pressured or anxious during the process and Their dedication & expertise made the experience truly enjoyable. - THANK YOU 😊
Tara was great respectful and kind and very helpful
This was the easiest car buying process i have ever had! Tara Robinson was amazing she made sure i got exactly what i was looking for while staying in my price range. She heard my concerns and made sure i was well taken care of, no running back and forth; no long waiting. The process was done within a hour! i will be recommending her to everyone!
Had a great experience at Group 1 Kia Tomball purchasing a Sportage for my dad! Tarik was wonderful to work with. He was knowledgeable, friendly, patient, and never pushy, which I really appreciated. Everyone we interacted with was welcoming and made the whole experience pleasant. Definitely recommend asking for Tarik if you’re shopping for a new car!
Great service, tara was a professional seller and she did a great job. Everyone was awesome
I had one of the most incredible @ professional experiences with Kia Group 1 in Tomball. Jayden was very so wonderful to work with. I would definitely recommend this Team!
THANK YOU JAYDAN for your patience with me and my daughter!! I appreciated it very much! I highly recommend to have Jaydan as your salesperson! 💙
I had a great experience purchasing a new family car at Group 1 Kia in Tomball. I had the pleasure of working with Stacie Thomas who made me feel at home right from the beginning! I never felt rushed and the process of testing out several cars was encouraged.
Rodney was a great help today with the maintenance on my 20w5 Kia K5. He helped during, before & after the prices. 5 stars
I highly recommend Group 1 Kia and more than anything I recommend Mrs. Thomas!! She made the impossible happen for me. When other dealerships laughed and shot me down, she said come on baby let's make it happen. There was no pressure or pursueding involved. I walked in with how much I wanted to put down and my monthly budge. Today I'm walking out with 2 keys to my 1st ever BRAND NEW car! I never thought this would be possible. I can not thank her enough.
Mrs. Stacie Thomas was a blessing in disguise! She definitely made the impossible, possible for us. There was no pressuring or pushing us to make decisions. We gave her what we had to put down and our monthly payment budget. If you’re looking for a new beautiful baby and you’re credit ain’t the best DON’T worry she’s got you❤️
(Translated by Google) Ever Sanchez and Santiago work at that place, and they both scammed me. They offered me a car they never showed me, and they kept my license and my information, and I never heard from them again. Be careful with those two people; they're not honest. (Original) En Ése lugar trabajan Ever Sanchez y Santiago y nomas me Enguañaron los 2 Me ofrecieron Un Carro qué nunca Me Enseñaron y Si Aguararon Mi Lisensia y Mi Información y nunca bolbi A Saber Algo tenguan Cuidado Con Ésa dos Personas no Son Onestos?
We had a great experience working with T.J. And Gavin! They were both helpful, attentive, and made the process smooth and easy. We really appreciated his assistance and would recommend them both!
I got my first car here at Group 1 Kia in Tomball with the help of Jayden who was extremely helpful and great throughout the whole process! Everyone was kind and I am very happy with my purchase!
Had a great experience working with Rodney. Excellent customer service
TJ is a great salesman! Low pressure, very accommodating. The entire team did a great job!
Stacie was so amazing and made the process efficient, quick, and didn’t pressure us to do anything we weren’t comfortable doing. She helped my mother and walked her through every thing she needed to know for the new vehicle! Thank you Stacie!!! ❤️
Rodney Field is an excellent Service Advisor. He’s very knowledgeable and genuinely cares for his customers. You can trust that Rodney will listen to your concerns and make sure you get the service and attention you need. Ask for Rodney and you won’t be disappointed!
Service rep Caleb was very friendly and kept me informed about my car at all times.
Rodney helped out alot with my car had a great experience.
Rodney is the man. Very honest and to the point.
Khan provided exceptional service and kept everything clear and transparent. I appreciate his willingness to help find me a perfect car.
I had a wonderful salesman TJ!! TJ was very knowledgeable and answered all of my questions!!
Had an awesome experience with Mo. He made our overall purchase decision easy, transparent and pressure free. Also would like to give full score to the management, facility and welcoming attitude by each of the staff presented on the floor. Coffee was awesome too 😀😀😇
Mr. Ever was our Sales Rep and he did an outstanding job. Made the process super easy even though we had him run the numbers for 3 different cars. Pricing was as stated and no surprises showed up during the financing step. All in all this was probably the fastest car purchase I have made. Thanks!
Rochelle was amazing! She was very helpful in getting me in the perfect car. Thank you!
This was our first time coming to Group 1 Kia and it was a great experience! Santiago was our salesperson and he made it a very pleasant experience. I often hate the idea of coming to dealerships due to the pressure that comes along with the car buying process but Santiago did not pressure us at all. He was very informative and patient with us throughout the entire process! Prior to coming to this dealership, I made it my priority to do research on the reviews beforehand and let me say… The reviews live up to the hype!
I have to say that this was the easiest, least stressful car buying experience I have ever had. I made an appt to look at a vehicle and it was out waiting for me. I drove it and ended up buying it right then and there! TJ January was great! No pressure, very courteous and in approximately 2 1/2 hours I was driving out!!! Thank you TJ for the great experience evening in the waiting through the process.
We had been shopping for a 2025 Genesis GV70 and one popped up on my search at Group 1 Kia Tomball. I reached out the night before and Mohammad called me in the morning to arrange to come in and see it. My wife and I that evening test drove the vehicle. There was no pressure to purchase as I stated I would get in touch the next day.
I came in the next day and Mohammad and his sales managers were friendly with again no pressure and full transparency with all costs to purchase and no hidden fees. I had done ... Read More Google - Nov 1, 2026
Great service. Fair price.
Thanks Muhammad for helping to get us in our first Kia! Appreciate your transparency and patience even after we let you know we had other car companies we wanted to visit after Kia.
The service we received was exceptional. Tara Robinson was knowledgeable and courteous of our time. We had visited several dealerships including a local Kia location in the North Houston area. Her level of service and care was the determining factor for our decision. We are very pleased with our decision to purchase a vehicle from her today!!!
Nayela was wonderful to work with. She was helpful, patient, and never overbearing. She took the time to explain my options and answer all my questions in a professional way without making me feel pressured. She genuinely wants to help you find what’s right for you. Definitely recommend her!
Working with Nayela was an absolute breeze. She was never pushy, took the time to explain all my options clearly, and made sure I felt completely comfortable with my decision every step of the way. She listened to what I was actually looking for, answered all my questions, and made the whole car-buying process simple and stress-free. If you're looking for someone who genuinely cares about getting you into the right vehicle without the usual dealership pressure, I highly recommend asking for her!
Service was great! Incredible, comfortable waiting area!
My wife and I went in Halloween with our 2 young daughters to look at a specific Kia Carnival. Tara was extremely knowledgeable on the vehicle characteristics and all my important questions were answered before I even got to the dealership. When we arrived the can was ready to be driven. Negotiations were quick and I didn't feel like there were hidden items in the cost. She was upfront about rates and the building was clean and comfortable. Financing was equally pleasant and effective. I'm and out in 2 hours from start to finish. 10/10 would do again.
Muhammad went above and beyond for us. We're very grateful for all the help from everyone at Group 1 kia. We had some issues with the car we picked, we were worried and even annoyed but they made it right. Group 1 Kia will take care of you.
We had a great experience at Group 1 Kia Tomball! Nick Hines quickly sent us pricing on the vehicle that we were looking at via email. The pricing remained consistent and could not be beat! Nick let us take our time to review everything, shop around, and make a decision. There was no pressure to make the sale. And we are so happy with our decision to purchase a Kia from this dealership.
Excellent Experience with Mo Today. Very transparent and we didn’t feel any pressure during the purchase. Keep the good work
I bought a 2026 Carnival EX from Maria Huerta, and she was great to work with. I was out of town while I was shopping, so I emailed several Kia dealers and asked each one for a written out the door price. Most of them wouldn’t give me a number. I got canned emails asking me to come into the showroom or get on the phone. Maria was the exception. She sent itemized quotes, answered every question by email, and was transparent about every line of the deal, including how the numbers changed between paying cash and financing. She also ... Read More Google - Oct 31, 2026
Easy, transparent, no pressure new car buying experience. Thank you Muhammand Khan for helping me get the car I wanted!!
Amazing costumer service, have to give a huge shoutout to Wendy Leyna for helping my mother to get her first KIA!!
Despite my initial positive impression of the dealership, my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car back after the service, I encountered numerous issues.
Upon making the appointment, I was contacted by noon or 1:00 PM, informing me that the service technicians would be released early. I was asked to reschedule or arrive earlier, but I was already working and urgently needed an oil change due to oil leakage in my driveway. I was also informed that I could contact the supervisor to confirm if ... Read More DealerRater - Oct 31, 2026
Absolutely perfect service experience! Knowledgeable and thorough communication from the start, our car was serviced accurately and complete. Beautiful bays and super clean waiting areas. Will return again!
Jaydan was great, super straight forward and honest. Positive experience!
Brought my 2026 Kia Carnival in because the automatic door stopped opening and closing on its own — the problem was damage to the door seal and sensor. At first I was told it wasn't covered under warranty, but the Service Manager stepped in, filed a claim, and got the repair approved at no cost to me. On top of that, they covered my Ubers to and from, and returned the car nicely cleaned. Really appreciate a team that goes to bat for the customer instead of just saying no. They really take care of their customers.
Jason has been our service advisor for at least two years and has done a great job of explaining what we needed for our Kia Soul. At 78 you want to be advised by someone you can trust.
Jace was my salesman and he was the best! There was no pressure at all, and the process was really smooth. He helped me get my 2026 K5 GT Line with custom lavender seats and I am IN LOVE 🥰
Mr.James was so informative & Welcoming, I had a great fast experience literally the environment was calm and did not overwhelm me Thank you group 1 for My 2026 Kia
Staff was awesome. Acknowledged me from time walked through door to buying of my vehicle.
Good customer service and Denis took care of our needs. Also they had all the paperwork ready to go when I got to the dealership so it was very quick
Worst experience ever. My AC is leaking & they told me to drop my car off on Monday morning & they guaranteed would have a loaner for me. Sure enough, they didn’t. Sent me home in an uber & said they’d call me when the loaner was ready. 5 hours passed with no loaner. I had to call into my job & get coverage while I waited on this loaner I was guaranteed. They MADE ME CALL THE CAR LOANER PLACE on my own stating they couldn’t get ahold of them themselves. I asked them if I could ... Read More Google - Oct 27, 2026
Very modern facilities and excellent service in the service department. They provide an Uber ride. Caleb provided excellent service.
This is the second vehicle we’ve purchased from Group 1 Kia off 249, and unfortunately, this experience left us questioning whether we’ll return for a third.
To be fair, Brandon Wilson was able to get us the vehicle we wanted at a price we were comfortable with, and we appreciated that. However, throughout the process, especially with it being the end of the month, we felt like we were more of an annoyance than a valued customer. We were purchasing a used vehicle and simply trying to negotiate a fair deal, but the attitude we received made the experience unnecessarily ... Read More Google - Oct 25, 2026
The service specials they mail out are misleading! The $29.99 oil change cost over $58.00 dollars as they limit the special price to 5 quarts and then charge $11.00 dollars for each additional required quart!
Something doesn’t seem right…I Came in to look at a used car. They wouldn’t give me what I wanted for a trade so I left. By the end of the week they called ME back and made me an offer. I was concerned about the smell coming from the AC so I asked over the phone to take it to the original makes dealership to have it fully inspected, well then they ghosted me! Every time I text my salesman or called the dealership to check on my application etc they said they would call me back. ... Read More Google - Oct 21, 2026
They fixed my problem with minimal costs, and very professionally. Their service department is amazing.
Amazing service. Veronica warmly greeted us as soon as we arrived, Melvin kept us informed throughout the service visit (including a service video) and Caleb was very helpful explaining the final invoice. I highly recommend this dealership.
Group 1 was amazing! They were kind and thoughtful. Very timely. Highly recommend them to anyone!
The people here were super nice. Especially Rochelle and Stacie, they were very patient with me.
I purchased a new car there and they added unwanted items to the bill. And then they make it very hard to get a refund (it’s been a month and I am still even waiting for my itemized bill). Do not trust these people financially. Only buy cash there. I fear the car is defective, based on their shady attitude. Time will tell.
The staff, Wendy specifically, was incredibly helpful in aiding me in my purchase of a KIA Sportage. She answered all my questions very promptly and was very flexible when it came to test driving vehicles. The dealership is clean and well managed and the staff is very friendly and not pushy at all.
This new facility is awesome! From the moment I was at the automatic door in service, enjoying the waiting room until my vehicle was ready. Johnny is an excellent Kia staff member, always professional and reliable. Thank you! Until the next time
My service appointment was at 1 I didn’t get my car until after4. That is a long wait. Also I bought the accelerated maintenance agreement which should have included a car wash but my car did not looked washed. The place did not look that busy for such a long wait time
Magnificent building with wonderful personnel, including my service advisor whose name is Jason. He is extremely helpful, knowledgeable, and accommodating.
Sales is about average, but the service department is better and after the redesign is more organized with a covered entry and departure area and attendants constantly checking on the incoming customers. Caleb Lieper was my advisor on my last visit and was organized and efficient.
Dealership is beautiful, bright and welcoming. The waiting area is a vast improvement over the old one. Everyone was friendly and welcoming. I actually came in for service for my K4 and left with a new Sportage. I have had about 6 KIAs and have loved them all.
Service Review
Nearly 5 hours for an oil change, rotation, and alignment
I had a 10 a.m. appointment at Group 1 Kia of Tomball for an oil change, tire rotation, and alignment. I checked in at 9:45 and was told the work would take 2 to 2½ hours. A few software-update advisories came up during check-in; I said to do them only if they were quick.
I waited at the dealership. At 12:15 I texted for an update and got no reply. At 12:51 I received a video saying the inspection was done and everything looked fine. I replied asking if the car was ready and again ... Read More DealerRater - Oct 6, 2026
Welp, after looking at the most recent negative reviews, I never should have given this dealership a chance.
Anyway I came to help my sister get a used Kia that fit her budget. Working with TJ was cool. However I guess he got busy and we got handed off to naylah (I think that’s how I spell her name). Everything was at a good start. We test drove the car we were ready to put in an application which we did, and at that point we were discussing numbers. We agreed verbally on a price for the car and ... Read More Google - Oct 6, 2026
My wife returned home after the car was serviced and the engine oil was 1/2 quart low… again! This issue is chronic and has happened 3 times. The car was washed after service and is by far, the worst car wash I’ve ever seen.
Excellent customer service, VIP treatment and very welcoming staff, I was able to walk away with a brand new vehicle from the show room thanks to group 1.
⭐⭐⭐⭐⭐ Excelente experiencia con Grupo Kia 1. Muy buena atención, personal amable y profesional. Me ayudaron durante todo el proceso, respondieron mis preguntas y el servicio fue rápido y claro. Quedé muy satisfecho con la atención recibida y definitivamente los recomiendo.
Estoy muy contenta con mi experiencia en Group 1 Kia Tomball. Desde el momento en que llegué, todos fueron muy amables y atentos, y me hicieron sentir muy cómoda durante todo el proceso de compra.
Quiero agradecer especialmente a Wendy, porque hizo que todo fuera mucho más fácil para mí. Siempre tuvo una excelente actitud, fue muy paciente y estuvo pendiente de que entendiera todo y me sintiera segura con mi decisión. Da mucho gusto encontrar personas que realmente disfrutan ayudar a sus clientes.
Me voy muy feliz con mi carro y, sobre todo, agradecida por la ... Read More DealerRater - Oct 2, 2026
Understood my needs and quickly provided a solution. Offered additional services that were needed, but didn’t pressure. Plan to bring in and complete on next regular maintenance .
This has been one of the most unpleasant experiences ever after purchasing a vehicle even with a warranty. On July 18th, we purchased TWO (2) Brand new vehicles from Group 1 Kia and it was a good experience. Of course with any new car it is great that they have a warranty.
As we were leaving we noticed that the windshield wiper fluid was empty for one of the vehicles and that there was an issue with the hose as we were trying to operate it. The salesman (who no longer works there by the way), said just bring it in and ... Read More Google - Sep 27, 2026
VERY DISSATISFIED NEVER AGAIN WILL I TAKE MY CAR HERE. I WILL BE GOING ELSEWHERE
Got me in on short notice . Quick service. Very happy with my choice and the service
Great service. My technician Jason was very helpful every step of the way! Top notch.
Xavian was/ is as nice as can be. We knew the make, model, packages, even the VIN, of the car we wanted. He worked diligently and efficiently to get us into our new car. After we drove off the lot, singing his praises, we noticed some chipped paint and adhesive left on the suede of the car. We went back to the dealership, showed him, he took pictures, and escalated it to get fixed. He called the next day for us to drop in whenever we could and he would personally take it to service and wait for it to ... Read More DealerRater - Sep 25, 2026
Great experience, Nick was very attentive and kept me updated on the status of my vehicle
They used to be very friendly and service-oriented, but not anymore. Now it’s a large machine. Had to wait 2+ hours for a simple oil change. Wanted an inspection but after they give me back my car they tell me oops sorry our machine was broken.
I bought my car here and I’ve felt valued since. Good service. Good people. Thank you!
Lots of issues with this place and the car I bought from it.
1) They did an oil change before selling it, but used the wrong plug and ruined the oil pan. When I called and asked a tech about it, they said that it might've happened because "the techs didn't know which plug to use." Then look it up. After asking that I receive some kind of compensation for their mistake, I was placed on hold for 5 minutes and then hung up on.
2) They claimed to have detailed the car before the sale, but their was ... Read More Google - Sep 18, 2026
The most inconsistent, frustrating, and aggravating experience EVER. Let’s start with the wrong license plate was put on my new purchase. I have Disabled Veteran (DV) plates and was given regular Texas plates after explaining 3 times the DV plates were to transfer with my purchase. Had to go back the following day because of a defective tire and had to wait FOUR HOURS before anyone in the Service Department was even notified about me waiting for it. It sat untouched after me asking several times regarding the status of my new vehicle. A couple of days later, my bank ... Read More Google - Sep 17, 2026
I purchased a brand new Kia Carnival here on 9/11/2026 and Santiago did an awesome job and was very friendly.
Thank you so Mr Jason Lucas for your help, I was able to get my car maintenance done without stress, you help me and inform me about everything. Also to the person (mechanic) working in my car.
Car was taken care of. However, Upon leaving I was asked if I wanted my car to be washed. I agreed, but disappointed to see it wasn’t done. Not a huge deal but was disappointed when I had expected it.
Nonexistent communication. Inaccurate information. Non engaging managers. Fake empathy. Customer service sucks! Never ever again.
