Excellent Experience with Mo Today. Very transparent and we didn’t feel any pressure during the purchase. Keep the good work

I bought a 2026 Carnival EX from Maria Huerta, and she was great to work with. I was out of town while I was shopping, so I emailed several Kia dealers and asked each one for a written out the door price. Most of them wouldn’t give me a number. I got canned emails asking me to come into the showroom or get on the phone. Maria was the exception. She sent itemized quotes, answered every question by email, and was transparent about every line of the deal, including how the numbers changed between paying cash and financing. She also confirmed in writing that nothing would be added at signing, and nothing was. The car is now in my driveway. If you want a transparent, no pressure buying experience, Maria is the GOAT!

Easy, transparent, no pressure new car buying experience. Thank you Muhammand Khan for helping me get the car I wanted!!

Amazing costumer service, have to give a huge shoutout to Wendy Leyna for helping my mother to get her first KIA!!

Despite my initial positive impression of the dealership, my experience yesterday was far from satisfactory. From the moment I made the appointment on Friday morning, October 30th, until I received my car back after the service, I encountered numerous issues. Upon making the appointment, I was contacted by noon or 1:00 PM, informing me that the service technicians would be released early. I was asked to reschedule or arrive earlier, but I was already working and urgently needed an oil change due to oil leakage in my driveway. I was also informed that I could contact the supervisor to confirm if I could still arrive at 4:30 PM. I was on hold for over 30 minutes before hanging up. I promptly called back to verify the availability of my appointment, avoiding a wasted trip. The technician confirmed that I could still arrive at my scheduled time. However, upon my arrival at 4:30 PM, the service technicians were reluctant to accept my car due to the time of my arrival. One technician mentioned that they were considering releasing the service technicians early again. This raised concerns about the availability of appointments online, as this was the only time I was able to schedule an oil change. Furthermore, I did not receive a multi-point inspection sheet or a video inspection, which are typically sent out. I had to inquire with Johnnie, my service technician, who confirmed that oil was present in the pan. He explained that the service technician did not thoroughly inspect the car, as a more experienced person would be required to do so due to the early release of the service technicians. This lack of thoroughness was unacceptable to me. This experience has led me to question whether I have paid for an oil change and may potentially have to pay for another sooner than anticipated. In addition, he said I’d have to schedule another appointment and leave the car for 24 hours and then another 48 hours to have the work performed. Being that I have a rather tight schedule I’d need a car for daily obligations.

Absolutely perfect service experience! Knowledgeable and thorough communication from the start, our car was serviced accurately and complete. Beautiful bays and super clean waiting areas. Will return again!

Jaydan was great, super straight forward and honest. Positive experience!

Brought my 2026 Kia Carnival in because the automatic door stopped opening and closing on its own — the problem was damage to the door seal and sensor. At first I was told it wasn't covered under warranty, but the Service Manager stepped in, filed a claim, and got the repair approved at no cost to me. On top of that, they covered my Ubers to and from, and returned the car nicely cleaned. Really appreciate a team that goes to bat for the customer instead of just saying no. They really take care of their customers.

Jason has been our service advisor for at least two years and has done a great job of explaining what we needed for our Kia Soul. At 78 you want to be advised by someone you can trust.

Jace was my salesman and he was the best! There was no pressure at all, and the process was really smooth. He helped me get my 2026 K5 GT Line with custom lavender seats and I am IN LOVE 🥰

Mr.James was so informative & Welcoming, I had a great fast experience literally the environment was calm and did not overwhelm me Thank you group 1 for My 2026 Kia

Outstanding Experience with Nayela at Group 1 Kia Tomball! I have purchased over 10 cars in my lifetime, and I can honestly say that Nayela was the BEST salesperson I have ever worked with! From start to finish, she made the entire experience absolutely amazing. She was professional, knowledgeable, patient, and, most importantly, never pushy. She made us feel comfortable, answered all of our questions, and allowed us to make decisions without feeling pressured. What made this experience even more special is that my daughter purchased her very first car from Nayela! As a parent, having someone you can trust to guide your daughter through such an important milestone means everything. The entire process was smooth, stress-free, and seamless. Nayela made what can sometimes be a stressful experience feel easy and enjoyable. If you're looking to purchase a vehicle at Group 1 Kia Tomball, I highly recommend asking for Nayela. She truly sets the standard for what a great car-buying experience should be. Five stars aren't enough! Thank you, Nayela, for making this such a memorable experience for our family!

Jason Lucas !

I had a great experience bringing my vehicle in for service! Rodney was awesome to work with. His customer service was exceptional from start to finish and made the whole experience stress-free. I would highly recommend asking for him if you bring in your vehicle. I will be doing so next time!

Brought my car in for Service. Rodney was great and so very helpful. Made sure my car was washed before I left and kept me informed on the progress the whole time I was there. Great experience and I highly recommend using Rodney as your Service advisor.